Refund Policy

Effective date: April 14, 2026

1. Nature of the Service

Prime Foundation is an irreversible, bespoke service that aligns each customer's emotional, cognitive, linguistic, and behavioral patterns to design and deliver a personalized self-operating system (OS).

This is not a general consumer product. Because the alignment and system design are produced using each customer's unique inner information, refunds are not possible once the service has commenced.

2. Eligible for Refund

A full refund is available only if all of the following conditions are met:

• The request is made within 7 days of payment, AND
• No alignment session (including Zoom or any other real-time consultation) has started, AND
• No deliverable has been provided to the customer.

3. Not Eligible for Refund

Refunds are not available if any one of the following applies:

• An alignment session (including Zoom or any other real-time consultation) has started at the customer's request or with their consent.
• One or more deliverables have been provided to the customer (for example: alignment sheet, GPT promptbook, routine map, brand language chart, and similar outputs).
• Design work for any product tier (START / SIGNATURE / MASTER OS, or others) has begun.

If any one of the above applies, the service is excluded from the withdrawal and refund scope under Article 17, Paragraph 2, Item 5 of the Korean Act on the Consumer Protection in Electronic Commerce (전자상거래법) and Article 16, Paragraph 2, Item 3 of the Korean Content Industry Promotion Act (콘텐츠산업 진흥법).

4. How to Request a Refund

Refund requests may be submitted by email to info@prime-foundation.com. We will review the request and notify you of eligibility and outcome within 7 business days of receipt.

Approved refunds are processed as reversals through Stripe to the original payment method. The time required for the refund to appear on your card or bank statement depends on your card issuer's or bank's internal processing schedule and is outside our control.

5. Irreversibility and Deemed Consent

Prime Foundation provides one-to-one bespoke content design and delivery. Once the service has commenced, the uniqueness and irreversibility of the design arising from the customer's inner information create outputs that cannot be resold or reclaimed. These outputs are treated as a non-transferable information asset.

Accordingly, refund requests submitted after the service has commenced will not be accepted. This policy is deemed accepted at the time of purchase, and all customers are understood to have reviewed these refund terms before completing payment.

6. Customers Outside Korea

The 7-day timeframe and conditions in Sections 2 and 3 are based on Korean statutory consumer protection rights. We apply the same terms to customers residing outside Korea.

7. Contact

For any refund-related questions, please contact info@prime-foundation.com.